Terms & Conditions

Online Terms and Conditions of Sale for Coachhouse Pine Limited


These are the online terms and conditions of sale for Coachhouse Pine Limited of 62 La Providence, Rochester, Kent ME1 1NB

VAT Registration number 866 450 012. Coachhouse Pine Limited is the company that owns and operates the website www.coachhousepine.com


By using or accessing this website and/or placing any order(s), you agree to be legally bound by these terms and conditions


These terms relate to sales over the Internet and over the phone with the Coachhouse Pine. The contract made by the you online and by phone with Coachhouse Pine incorporates these terms and conditions, which shall prevail over any and all terms and conditions proposed by the you


An order confirmation and/or acceptance of delivery of the Goods shall be deemed conclusive evidence of your acceptance of these Terms and Conditions



"Buyer" or "You" means the individual or organisation who buys or agrees to buy the Goods from the Seller;


"Seller"  or "Us" means Coachhouse Pine Limited


"Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;


"Goods" means the articles that the Buyer agrees to buy from the Seller;


"Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller;


"Website" means coachhousepine.com.




All dimensions specified by us are approximate due to the Goods being handmade and within a tolerance range.


The Seller will not accept any liability for any extra costs incurred by the Buyer as a result of incorrect or incomplete measurements or information supplied by the Buyer to the Seller




The price of the Goods shall be that stipulated on the Website at the date and time of the order, or in the case of Goods which are bespoke orders, those stipulated on the Order Confirmation. All prices include VAT, at the prevailing rate. Delivery charges are applicable  and are stipulated on the Delivery page




You should not proceed with your order until you have read and agreed to these terms and conditions.


All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller.




When placing an order for bespoke furniture the Buyer must ensure that the measurements provided are correct as these items will be made to these specifications. If the measurements that provided are incorrect,  a refund will not be issued. Alterations may be available at extra cost along with additional delivery costs.




Payment will be taken in full at the time of the Order Confirmation


Payment can be made by bank transfer, cheque or credit card or debit card.




Goods will generally be delivered using a large van, so the Buyer must ensure that the property is accessible for this size of vehicle.


The Buyer is also responsible for providing a safe means of access from the public highway to the place of delivery. If the Seller considers that there is no safe means of access to the place of delivery on the delivery date agreed, then the Seller will not deliver the Goods until safe access is provided and return fees for a re-scheduled delivery will apply


The Buyer is responsible for ensuring that there are means to access the room (doors, corridors and stairs) where the Goods are to be placed. If the Seller considers that there is no adequate means of access the Goods will not be placed in that room


If the Seller accidentally damages Goods in the course of delivery the Sellers liability for that damage is limited to the repair, replacement or refund of the Goods delivered or the value thereof.


In the event that the Buyer may choose to have the Goods delivered to or by a third-party carrier the Seller will not accept any responsibility or liability for any damage to the Goods. The forwarding delivery is at the Buyers own risk when using a third-party carrier.


Title in the Goods shall not pass to the Buyer until payment for the Goods has been made in full.



All Goods supplied by the Coachhouse Pine are made from quality natural wood which is a natural product and is therefore prone to natural imperfections such as knots, shakes and small cracks that are all features of softwood furniture and will not be taken as faulty or defective


Please be aware that you are purchasing natural timber products.


On some occasions due to climate changes in shipping or slight timber movement during shipping you may find a slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is the case. Usually this will rectify itself within a week once the timbers adjust to their new environment and heating conditions, you may also find that simply swapping the drawers will remedy this. Therefore stiff drawers or doors will not be deemed as faulty or defective.


However on rare occasions the timber movement may not settle and you may need to sand or shave a small amount from a drawer or door. If so please shave from the bottom of the drawer front or from the side of the door as this will not be noticeable with regards to the look of the furniture and this will not invalidate your warranty. A simple touch of furniture wax will then protect any adjustments made.


This means you are purchasing our furniture on the understanding that any necessary simple adjustments need to be undertaken by you at your expense. If you do not wish to undertake any adjustments needed and wish to return the item within 14 days of delivery we will refund all payments in full.




The Buyer may cancel the order for any reason up to 28 days after the date of order confirmation and all payments made  shall be refunded in full.


The Buyer can cancel the contract within 14 days of receipt of the Goods and the Seller will refund all payments in full.


After this 14 day period has expired the Seller will be unable to accept the return of any Goods unless they are defective.


Goods made or altered specifically for the Buyer, may not be returned nor will the Seller provide any refund, unless the Goods are defective or have been accidentally damaged by the Seller in the course of delivery


Any defects or damages must be reported to the Seller within 7 days by email to info@coachhousepine.com with images/photos of the damage/fault before any return, refund or replacement is carried out. The Buyer is liable to safeguard the Goods in the condition provided.


Should it be deemed impractical to offer a replacement of any damaged or faulty Goods the Seller reserves the right to offer an allowance against a repair, or alternatively a full refund of all payments made


The Seller will not be liable for any damage or loss resulting from repairs to Goods attempted by the Buyer or third parties.


Full refund of the cost of the Goods is wholly conditional upon the above conditions being met.




The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time.


The Seller reserves the right to amend the specifications of any Goods without prior notice in relation to future sales. This includes adjustments to sizes or ornamental detailing on individual items.


The Seller reserves the right to withdraw any Goods from the Website at any time.


The Seller reserves the right to cancel and refund any order, at any time for any reason.


No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.


The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.




Every effort is made to ensure the complete accuracy of the website, however some prices/details contained on the website may change from time to time and misprints on the site (whether sizes or prices) are under reservation


You are permitted to view, print or download extracts from the site for your personal use only




The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.




These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English court

Coachhouse Pine 2018



Coachhouse Pine